Performance Metrics

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Overall Performance Score

Excellent Performance

Order Fulfillment Rate

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98.5%

Target: 95%

Customer Satisfaction

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4.8/5.0

Target: 4.5

Average TAT

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18.5 hrs

Target: 16 hrs

Test Accuracy

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99.7%

Target: 99.5%

Operational Metrics

Quality Metrics

Customer Metrics

Financial Metrics

Metric	Current	Target	Previous Period	Status
Sample Collection Success Rate	99.2%	98%	98.8%	Excellent
First-Time Resolution Rate	94.5%	92%	93.2%	Excellent
Lab Efficiency Score	87%	85%	85%	Good
Driver On-Time Performance	91%	95%	93%	Needs Work
Cost Per Test	$124	$130	$128	Excellent